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Apply for a VAT Exemption

Before applying for a VAT Exemption, please read the following information.

The purchases you make from us can be zero-rated if:

  • the user of the product/s and/or services is ‘chronically sick or disabled’, as defined by HMRC to mean having a:
    • physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities
    • condition which the medical profession treats as a chronic sickness, such as diabetes


  • the purchaser is a registered charity and supplies their charity number to us


  • if the product/s and or services purchased is/are for one disabled individual's personal or domestic use.
If you believe you are eligible for your purchase to be zero-rated, please complete the form below.

The information that you provide on the form will be sent back to you as a PDF for you to check, print, sign, scan and return to us digitally.

We must have the completed form returned to us before zero-rating your quote and before receipt of your payment.

For more information about Equal Adventure and VAT exemption, please look at the following links:

Please Note: A VAT exemption must be applied for before payment and dispatch of goods.