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Apply for a VAT Exemption

Before applying for a VAT Exemption, please read the following information.

The products you purchase from us can be zero-rated if:

  • the user of the product/s and/or services is ‘chronically sick or disabled’, as defined by HMRC to mean having a:
    • physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities
    • condition which the medical profession treats as a chronic sickness, such as diabetes


  • if the product/s purchased is/are for named individuals' personal or domestic use.
Only products and some services are permissible for VAT Exemption. Packing and delivery will be inclusive of VAT on all sales.

    VAT exemption applies to goods only and not services such as postage and packing. VAT is chargeable on delivery.

    If you believe you are eligible for your purchase to be zero-rated, please complete the form below.

    The information that you provide on the form will be sent back to you as a PDF for you to check, print, sign, scan and return to us digitally.

    We must have the completed form returned to us before zero-rating your quote and before receipt of your payment.

    For more information about Equal Adventure and VAT exemption, please look at the following links:

    Please Note: A VAT exemption must be applied for before payment and dispatch of goods.